For the purposes of these Terms and Conditions:
TRAVEL OFFER – Refers to the outlined package containing all travel-related services proposed by the ORGANIZER. The TRAVEL OFFER may be tailored based on CLIENT preferences or service availability.
CONFIRMATION OF THE TRIP – The agreed itinerary and services booked by the CLIENT. This document becomes binding for both parties once confirmed, unless amended in writing prior to agreement or mutually agreed after confirmation.
ORGANIZER –Wigo
( SP37682023 ) WigoTrip Maldives , a Business registered in the Maldives, at Golden hut Gulaabee hingun HDh.
Kulhudhuffushi, Maldives . Contact details will be included in the travel documents.
CLIENT – The individual or entity requesting the ORGANIZER’s services. The CLIENT assumes full responsibility for the contract unless otherwise declared.
BENEFICIARY – Any person using the services, whether or not they are the CLIENT.
These terms are governed by current travel legislation in the Republic of Maldives.
These terms apply to every CONFIRMATION OF THE TRIP issued by the ORGANIZER and are binding on all parties.
Once the CLIENT approves the TRAVEL OFFER and submits the required payment, the ORGANIZER will proceed with confirming the services. Full confirmation is granted only after written approval by the ORGANIZER.
The CLIENT is responsible for timely payments and supplying necessary information. Any delay may result in price changes or unavailability, which are at the CLIENT’s risk.
5.1 BY THE ORGANIZER:
If services become unavailable, comparable alternatives will be proposed. If no such service is available, the CLIENT will be offered an updated proposal. A lack of response within 3 days will imply acceptance.
The ORGANIZER is not liable for changes in amenities or offerings due to provider decisions.
5.2 BY THE CLIENT:
The CLIENT may request changes before departure, subject to additional costs. If not accepted, standard cancellation terms apply.
Transfer of bookings to another person is possible if notified 30 days prior. Both parties will share responsibility for payments and costs.
6.1 BY THE ORGANIZER:
If the trip is canceled due to reasons unrelated to the CLIENT, they are entitled to a full refund or an alternative package.
6.2 BY THE CLIENT:
The CLIENT may cancel anytime, subject to cancellation and administrative charges unless due to Force Majeure.
Cancellation costs are outlined in the CONFIRMATION OF THE TRIP and reflect third-party provider policies.
7.1 GENERAL:
Services are defined in the CONFIRMATION OF THE TRIP.
7.2 TRANSPORT:
Air and domestic transfers must follow documentation. The CLIENT must reconfirm flights and carry valid travel documents.
7.3 ACCOMMODATION:
Standard check-in/check-out applies. Triple rooms may include rollaway beds. Pets are not permitted.
7.4 MEAL PLANS:
Meals may exclude beverages. Missed meals are non-refundable.
7.5 TRAVELING WITH CHILDREN:
Conditions depend on age and provider policies. Additional safety waivers may apply for under-12s.
8.1 INCLUDED:
Transport, accommodation, meals, insurance (if selected), taxes, and listed services.
8.2 EXCLUDED:
Items not listed in CONFIRMATION OF THE TRIP including optional excursions.
8.3 PRICE ADJUSTMENTS:
Prices may change due to fuel, currency, or tax changes but not within 20 days of departure. Increases over 8% permit free cancellation.
8.4 PAYMENT TERMS:
Full payment is required before departure. Non-payment may result in cancellation without refund. No refund is issued for unused services.
8.5 Credit card payment
If you want to pay by credit card we will create a payment button and our office will give you a link by email where you can click to see the payment steps, you will be asked to pay deposit, full amount or part of the invoice amount depending on the resort / Hotel / Safari Boat / Extra activity and time frame you book. We accept Visa , Master and American express online credit card payment and it is provided by Bank of Maldives PLC E Gateway
Once the payment is done the payer will receive a confirmation email along with a payment receipt and Terms and conditions; Please keep the copy of transaction records and Policies and Rules for future reference.
8.6 PAYMENT REFUND POLICY & Administrative Charges
Booking Invoice Total below ($ 2000)
Administrative fee for above mentioned invoice values is $ 100.00 in case of cancellation refund.
Booking invoice Total between ($2001.00 – $ 5000.00)
Administrative fee for above mentioned invoice values is $ 200.00 in case of cancellation refund.
Booking invoice Total between ($5,001.00 – $ 10,000.00)
Administrative fee for above mentioned invoice values is $ 350.00 in case of cancellation refund.
Booking invoice Total between ($10,001.00 – $ 30,000.00)
Administrative fee for above mentioned invoice values is $ 400.00 in case of cancellation refund.
Booking invoice Total between ($30,001.00 – $ 50,000.00)
Administrative fee for above mentioned invoice values is $ 500.00 in case of cancellation refund.
Booking invoice Total between ($ 50,001.00 – $ 100,000.00)
Administrative fee for above mentioned invoice values is $ 800.00 in case of cancellation refund.
Booking invoice Total above: ($ 100,000.00)
Administrative fee for above mentioned invoice values is $ 1000.00 in case of cancellation refund.
Booking inside the cancellation period requires 100% non-refundable payment in order to confirm a booking. Note once again: Part payment or partial payment for any invoice(s) is acceptable at nonrefundable basis only.
9.1 CLIENT DUTIES:
The CLIENT must report issues and assist in finding resolutions.
9.2 CLIENT CANCELLATION:
Cancellation after travel starts does not entitle refund.
9.3 SERVICE FAILURES:
If essential services cannot be provided, the ORGANIZER must offer alternatives or repatriation.
WigoTrip Maldives is responsible for the proper delivery of services unless failure results from:
– CLIENT’s fault
– Third-party actions outside the scope of the contract
– Unforeseeable events or force majeure
Optional services not included in the package are not covered unless directly booked through the ORGANIZER.
Liability follows international travel conventions. Airlines are responsible for compensation due to cancellations or delays unless due to exceptional circumstances.
The CLIENT must possess valid travel documents and health certifications. Minors traveling alone must carry parental consent.
Lack of proper documentation is at the CLIENT’s own risk and cost.
Personal data will be securely stored and used for trip management and promotions. CLIENT data may be shared with third parties involved in the trip. Consent is assumed when CLIENT provides third-party information.
These terms remain in force until updated and published by WigoTrip Maldives
